Terms of Service

1. Definitions
2. Acceptance and eligibility
3. Account registration and roles
4. Nature of the platform as intermediary
5. Job lifecycle
6. Pricing models
7. Payment conditions
8. Subscription plans
9. User obligations
10. Prohibited activities
11. Content and intellectual property
12. Review and rating system
13. Cancellation and refund policy
14. Account suspension and termination
15. Limitation of liability
16. Disclaimer of warranties
17. Indemnification
18. Modifications to the terms
19. Applicable law and jurisdiction
20. Severability
21. Force majeure
22. B2B nature of the Platform
23. Dispute resolution
24. Final provisions

For the purposes of these Terms of Service (hereinafter, the "Terms"), the following concepts shall have the meaning attributed to them below:

1.1. "Platform" or "Viuzi": Refers to the digital services marketplace operated by Atbion OÜ, accessible through the https://viuzi.com website and the iOS and Android mobile applications, which connects Service Providers with Service Requesters for the provision of maintenance and professional services.

1.2. "Atbion" or "the Company": Atbion OÜ, a limited liability company (Osaühing) incorporated under the legislation of the Republic of Estonia, with registration code 16890390 and registered address at Ahtri tn 12, Kesklinna linnaosa, Tallinn 15551, Harju maakond, Estonia.

1.3. "User": Any legal entity or professional acting in the exercise of their commercial or professional activity who accesses, registers on or uses the Platform in any capacity, including Service Providers, Service Requesters and team members. Viuzi is intended exclusively for legal entities and professionals acting in the exercise of their commercial or professional activity. Natural persons who do not act through a legal entity or in the capacity of a professional may not register or use the Platform.

1.4. "Service Provider": A legal entity or self-employed professional acting in the exercise of their commercial or professional activity who offers their professional or maintenance services through the Platform. The primary role of a Service Provider's administrator is internally referred to as "SERVICE_PROVIDER_ADMIN".

1.5. "Service Requester": A legal entity or professional acting in the exercise of their commercial or professional activity who searches for and contracts professional or maintenance services through the Platform. The primary role of a Service Requester's administrator is internally referred to as "SERVICE_REQUESTER_ADMIN".

1.6. "Team Member": A User invited by a Service Provider or Service Requester to collaborate under their organisation's account, with permissions and functionalities determined by the account administrator.

1.7. "Job": A service request created by a Service Requester through the Platform, which describes the needs, requirements, location, deadlines and conditions of the service required.

1.8. "Invite": A communication sent by a Service Requester to one or more Service Providers to participate in a specific Job.

1.9. "Proposal": A formal offer submitted by a Service Provider in response to an Invite, including price conditions, estimated timeframe and a description of the approach for executing the service.

1.10. "Settlement": The process of collecting and distributing payment once a Job has been successfully completed, executed through the Platform's payment processing systems.

1.11. "Service Area": A geographic zone defined by a Service Provider where they are willing to provide their services.

1.12. "Facility": A physical location registered by a Service Requester where services are required.

1.13. "Subscription Plan": The service tier contracted by a User that determines the functionalities, limits and conditions of use of the Platform.

1.14. "User Content": All information, data, text, photographs, videos, reviews, ratings and other materials that a User publishes, uploads or transmits through the Platform.

1.15. "Platform Commission": The percentage or fixed amount that Atbion charges on transactions completed through the Platform as consideration for intermediation services. The exact commission percentages by plan are published at https://www.viuzi.com/pricing and communicated to the User at the time of plan contracting. The rates in force at the time of each job's creation shall apply to that transaction. Atbion will maintain an historical archive of the rates applied, accessible from the User's control panel.

1.16. "Illegal Content": Any information that, in itself or in relation to an activity, is not in compliance with Union law or the law of any Member State, in accordance with Article 3(h) of Regulation (EU) 2022/2065 (DSA).

1.17. "Dispute": A disagreement or conflict between Users, or between a User and Atbion, related to the execution, quality, price or any other condition of a Job, or to the interpretation or compliance with these Terms, which requires intervention or mediation in accordance with the procedure established in Section 23.

1.18. "Suspension": A temporary restriction on a User's access to the Platform, during which the account remains active but the User cannot perform certain actions, as provided in Section 14.

1.19. "Termination": The definitive and irreversible closure of a User's account on the Platform, either at the User's own request or by Atbion's decision in accordance with Section 14.

2.1. Acceptance of the Terms. By accessing, registering on or using the Platform in any way, the User declares to have read, understood and fully accepted these Terms, as well as our Privacy Policy. If the User does not agree with any of these Terms, they must refrain from using the Platform.

2.2. Legal capacity. The User declares and warrants that:

(a) They are of legal age and have full legal capacity to act on their own behalf or on behalf of the legal entity they represent, in accordance with the legislation of their jurisdiction.

(b) They have full legal capacity to enter into binding contracts in accordance with applicable legislation.

(c) They are not disqualified, suspended or prevented from using the Platform for any legal or contractual reason.

2.3. Business use. When a User registers on behalf of a legal entity (company, partnership or organisation), they declare and warrant that they have the authority and legal power necessary to bind that entity to these Terms. The User declares and warrants that the person accepting these Terms has sufficient powers of representation to bind the legal entity on whose behalf they act. In such case, references to "User" will include both the natural person and the entity they represent.

2.3bis. B2B nature of the Platform. Viuzi operates exclusively in B2B mode. All Users must act as a legal entity or professional in the exercise of their commercial activity. Registering on the Platform implies the declaration and warranty that the User acts in such professional capacity. Natural persons who do not act through a legal entity or as a self-employed professional may not register or use the Platform.

2.4. Verification. Atbion reserves the right to request, at any time, documentation to prove the User's identity, age, legal capacity, professional qualifications or authorisations. Failure to provide such documentation within the required timeframe may result in account suspension or termination. Registration may be subject to identity verification (KYC) in accordance with the Estonian Anti-Money Laundering Act (Rahapesu ja terrorismi rahastamise tõkestamise seadus), as detailed in Section 7.8.

2.5. Jurisdiction and restrictions. The Platform is intended for use in the countries where it operates legally. The User is responsible for ensuring that use of the Platform complies with applicable legislation in their jurisdiction. Atbion reserves the right to restrict access from certain jurisdictions.

3.1. Registration requirement. To access the Platform's main functionalities, the User must create an account by providing truthful, complete and up-to-date information. Registration is done through Google authentication (Google Login) or any other method enabled by the Platform.

3.2. Role assignment. After registration, the User must select a role that will determine their experience and functionalities within the Platform:

(a) Service Provider Administrator (SERVICE_PROVIDER_ADMIN): Role assigned to professionals, self-employed individuals or company representatives who offer services. This role allows managing service profiles, service areas, receiving invites, sending proposals and managing team members.

(b) Service Requester Administrator (SERVICE_REQUESTER_ADMIN): Role assigned to legal entities or self-employed professionals, or representatives of legal entities, who seek to contract services in the exercise of their commercial activity. This role allows creating and managing jobs, facilities, sending invites, accepting proposals and managing team members.

3.3. Role immutability. Once selected, the account role is permanent and cannot be changed. If a User wishes to operate under a different role, they must create a new account with a different email address.

3.4. Team members. Account administrators may invite other users as team members within their organisation. Team members operate under the permissions and restrictions established by their administrator and are equally subject to these Terms.

3.5. Account security. The User is responsible for:

(a) Maintaining the confidentiality of their access credentials and authentication tokens.

(b) All activities carried out under their account, regardless of who performs them.

(c) Immediately notifying Atbion through legal@viuzi.com in the event of unauthorised access or any security breach.

3.6. One account per identity. Except as provided in Section 3.3, each natural or legal person may only maintain one (1) active account per role. Creating multiple accounts to evade restrictions, sanctions or Platform limits is prohibited and may result in the termination of all associated accounts.

3.7. Access tokens. Platform access tokens have a validity of thirty (30) minutes. Refresh tokens have a validity of seven (7) days. The Platform implements rate limits of thirty (30) requests per five (5) minutes. Abuse of authentication systems or any attempt to circumvent rate limits constitutes a violation of these Terms.

3.8. Electronic Communications.

(a) Transactional communications. Transactional communications (payment confirmations, job updates, security alerts, Terms changes, account notifications) are sent on the legal basis of contract performance (Article 6(1)(b) of the GDPR) and do not require separate consent. The User acknowledges that such electronic communications satisfy any legal requirement for written communication.

(b) Marketing and promotional communications. Commercial or promotional communications (service news, offers, personalised recommendations, satisfaction surveys) require the User's prior, express and separate consent, in accordance with Directive ePrivacy 2002/58/EC and Article 6(1)(a) of the GDPR. Such consent will be requested through an independent, pre-unchecked checkbox during the registration process or in account settings. The User may withdraw this consent at any time through their account settings or through the unsubscribe link in each commercial communication, without affecting the lawfulness of processing based on consent prior to withdrawal.

4.1. Intermediation service. Viuzi operates exclusively as a technological intermediation platform that facilitates the connection between Service Providers and Service Requesters. Atbion is NOT a party to the service contracts concluded between Providers and Requesters through the Platform.

4.2. No employment relationship. No employment, agency, representation, partnership or joint venture relationship exists between Atbion and Service Providers. Service Providers are independent professionals operating under their own responsibility.

4.3. No guarantee of results. Atbion does not guarantee:

(a) The availability of Service Providers for a specific job or geographic area.

(b) The quality, timeliness, suitability or legality of services provided by Service Providers.

(c) The solvency, reliability or good faith of Service Requesters.

(d) That transactions between Users will be successfully completed.

4.4. Direct contractual relationship. When accepting a proposal or assigning a job, the Service Requester and the Service Provider establish a direct contractual relationship between themselves. Both parties are responsible for defining, fulfilling and enforcing the terms of that relationship in accordance with applicable legislation.

4.5. Compliance with Regulation (EU) 2019/1150. In accordance with the Regulation on promoting fairness and transparency for business users of online intermediation services, Atbion commits to:

(a) Providing professional users (Service Providers) with clear information on the parameters that determine the ranking of their profiles and services on the Platform. The main parameters determining the ranking of Service Providers in search results include, in order of relevance: (i) geographic proximity to the Job area; (ii) average rating and number of reviews; (iii) response rate and average response time to invites; (iv) Subscription Plan level (BASIC, PROFESSIONAL and ENTERPRISE plans grant higher visibility); (v) percentage of successfully completed jobs; (vi) profile verification status. Payment for a higher Subscription Plan constitutes an indirect influence on ranking in accordance with Article 5(2) of Regulation (EU) 2019/1150.

(b) At the date of these Terms, Atbion and its affiliated companies do NOT offer own services on the Platform that compete with those of Service Providers. Should this situation change, Atbion will inform professional users at least thirty (30) days in advance and will describe in detail any differential treatment applied, in accordance with Article 7 of Regulation (EU) 2019/1150.

(c) Maintaining an accessible, free and effective internal complaints management system for professional users.

(d) Designating mediators to facilitate the resolution of disputes with professional users.

4.6. Compliance with the Digital Services Regulation (EU) 2022/2065. Atbion acts as an intermediation service provider within the meaning of the Digital Services Regulation and commits to:

(a) Designating a single point of contact for Member State authorities, the European Commission and users.

(b) Establishing mechanisms for the notification and removal of illegal content. In accordance with Article 16(2) of the DSA, a valid notification must include: (i) a sufficiently substantiated explanation of the reasons why the notifier considers the information in question to be illegal content; (ii) a clear indication of the precise electronic location of such information (URL or identifier); (iii) the name and email address of the notifier; and (iv) a statement confirming the notifier's good faith regarding the accuracy and completeness of the information and allegations contained in the notification. Atbion will acknowledge receipt of the notification without undue delay and take a reasoned decision within a maximum of fourteen (14) calendar days. In accordance with Article 17 of the DSA, Atbion will issue a clear and specific statement of reasons to the notifier and the affected user, indicating the facts, the legal basis and the available appeal mechanisms.

(c) Publishing annual transparency reports that include, at a minimum: (i) the number of orders received from Member State authorities; (ii) notifications received through the notice-and-action mechanism, broken down by type of illegal content; (iii) content moderation carried out on its own initiative; (iv) the number of complaints received through the internal system; (v) the use of automated means for content moderation, including an indication of their purpose, accuracy and applied oversight measures, in accordance with Article 15 of the DSA.

(d) Ensuring that content moderation decisions are communicated with reasoning to the affected users.

(e) Giving priority to the processing of notifications received from trusted flaggers designated in accordance with Article 22 of the DSA.

(f) Atbion's single point of contact for the purposes of Articles 11 and 12 of the Digital Services Regulation, both for Member State authorities and for users, is: dsa@viuzi.com. This point of contact is available in Spanish, English and Estonian.

4.6bis. Atbion's role as intermediary under the DSA. Atbion OÜ acts as a hosting information service provider within the meaning of Article 6 of Regulation (EU) 2022/2065 (DSA). Atbion is not liable for the information stored by users as long as it has no actual knowledge of its illegal nature and, upon obtaining such knowledge, acts diligently to remove it or disable access to it.

4.7. Absence of Verification. Atbion does NOT verify, validate or guarantee the identity, criminal records, professional qualifications, licences, permits, insurance, solvency, physical or mental fitness, or the history of any Platform User. Identity and profile verifications that Atbion may carry out are limited, based on information provided by the User themselves, and do not constitute a guarantee or endorsement. Users assume full responsibility for evaluating the suitability of the other party before contracting or providing services.

5.1. Job creation (DRAFT). The Service Requester can create a new Job by providing a detailed description of the required service, location, specific requirements, urgency and price conditions. The Job will remain in Draft status until the Requester decides to publish it.

5.2. Publication (PUBLISHED). When a Job is published, it becomes visible on the Platform according to location parameters, service category and other relevant criteria. The Requester may modify the Job details while it remains in this status.

5.3. Inviting phase (INVITING). The Service Requester may send Invites to selected Service Providers to participate in the Job. Invited Providers can accept the invite and submit a Proposal, or decline it.

5.4. Assignment (ASSIGNED). When the Requester accepts a Proposal from a Service Provider, the Job moves to Assigned status. At this point, the Requester's payment method is verified through a Stripe SetupIntent, but NO charge, hold or blocking of funds is made. The actual charge will only take place after completion of the service.

5.5. In progress (IN_PROGRESS). Once the Service Provider begins executing the service, the Job moves to In Progress status. Both parties can communicate through the Platform and the Provider can update the job status as they progress.

5.6. Completion (COMPLETED). When the Service Provider communicates completion of the job and the Requester confirms satisfactory receipt, the Job moves to Completed status. At this point the Settlement process begins for the collection and distribution of payment.

5.7. Terminal states.

(a) Cancelled (CANCELLED): A Job can be cancelled by the Service Requester or, in certain circumstances, by the Service Provider or by Atbion. Cancellation is governed by the policies established in Section 13.

(b) Expired (EXPIRED): A Job may expire automatically if the inviting or assignment phase is not completed within the timeframes established by the Platform.

5.8. Invite lifecycle. Invites follow their own status lifecycle: INVITED → PROPOSED → ACCEPTED → IN_PROGRESS → WORK_DONE → COMPLETED → SETTLED. The terminal states of an invite are REJECTED, WITHDRAWN and EXPIRED.

5.9. Urgency levels. Jobs can be classified according to their urgency:

(a) Immediate (IMMEDIATE): Urgent attention is required as soon as possible.

(b) Today (TODAY): The service is required to be performed on the current day.

(c) Scheduled (SCHEDULED): A specific date and time is set for the provision of the service.

5.10. Service Quality Disputes. In the event that the Service Requester is not satisfied with the service provided, they must notify the Provider and Atbion through the Platform within seven (7) calendar days following the Provider's completion notification. Atbion may mediate in the dispute and, at its reasonable discretion, determine whether the job is considered completed for Settlement purposes. The unjustified refusal by the Requester to confirm the completion of a duly completed job may result in automatic confirmation by Atbion after a review period of seventy-two (72) hours. For these purposes, "unjustified refusal" will be deemed to occur when any of the following circumstances arise: (a) the Requester does not provide specific reasons for non-conformity; (b) the reasons alleged are not related to the assigned work; (c) the Requester does not respond to the Platform's requests for clarification. Atbion will send at least one additional notification to the Requester before proceeding with automatic confirmation, informing them of the remaining time and the consequences of non-response.

6.1. Fixed price (FIXED). Under the Fixed Price model, the Service Requester sets a predetermined price for the Job. Invited Service Providers can accept or decline the job at the indicated price, but cannot propose a different price. This model is suitable when the Requester has a clear understanding of the scope and value of the required service.

6.2. Quote (QUOTE). Under the Quote model, the Service Requester publishes the Job without a predetermined price. Invited Service Providers submit their own Proposals with their price conditions. The Requester can compare the different proposals and accept the one that best meets their needs and budget.

6.3. Currency. All transactions on the Platform are conducted in euros (EUR), unless another currency is expressly indicated in the user interface for specific markets.

6.4. Taxes. Prices indicated on the Platform do not include applicable taxes, unless expressly stated otherwise. Each User is responsible for fulfilling their tax obligations in accordance with the legislation of their jurisdiction, including but not limited to VAT or other indirect taxes, business income tax or corporate income tax and any other applicable levy. Atbion is NOT a tax adviser and does not act as a tax agent for Users. Any tax estimates or calculations that the Platform may display are for guidance purposes only and do not constitute tax advice. Users are strongly encouraged to consult a qualified tax adviser in their jurisdiction to comply with their tax obligations, especially regarding cross-border service provision within the EU. However, Atbion OÜ complies with the tax obligations directly applicable to it under VAT Directive 2006/112/EC and Estonian VAT legislation, including invoicing with VAT for platform commissions and subscription fees.

6.5. Price transparency. Before confirming any transaction, the Platform will show the User a clear breakdown including the service price, the applicable Platform Commission and estimated taxes where possible.

7.1. Payment processing. All payments made through the Platform are processed by Stripe, an external payment service provider. By using the Platform's payment services, the User also accepts Stripe's terms of service (available at https://stripe.com/legal). Stripe acts as a data processing sub-processor in accordance with Article 28 of the GDPR. Atbion OÜ does not directly store payment card data. Details of data processing by Stripe are described in Section 7.2 of the Privacy Policy and the Data Processing Agreement. International data transfers arising from payment processing by Stripe are covered by the EU-US Data Privacy Framework and, subsidiarily, by the Standard Contractual Clauses (Implementing Decision (EU) 2021/914), as detailed in the Privacy Policy.

7.1bis. Stripe Connect account for Providers. Service Providers must configure a Stripe Connect account to receive payments through the Platform. Setting up such an account implies acceptance of Stripe's Connected Account Terms of Service (https://stripe.com/connect-account/legal). Stripe will carry out its own identity verification (KYC) as part of the onboarding process.

7.2. Absence of prior holds. The Platform does NOT make holds, blocks or charges prior to the completion of the service. When a Requester accepts a Proposal, the system verifies the validity of the payment method through a Stripe SetupIntent, which confirms that the payment method is valid and authorisable, but does not generate any financial charge. The actual charge is made only through the Settlement process, once the Job has been successfully completed.

7.3. Settlement process. Once a Job reaches Completed status:

(a) The system automatically initiates the Settlement process.

(b) The Service Requester is charged the agreed amount. The Requester pays the agreed service price; the Platform Commission is deducted from the payment to the Provider and is not added to the amount paid by the Requester.

(c) The amount corresponding to the Service Provider is transferred to their account, deducting the Platform Commission and any other applicable charges in accordance with the Provider's Subscription Plan.

(d) Transfer timelines depend on the payment processor and the Provider's bank, and may range from two (2) to seven (7) working days.

(e) In any case, the maximum period from the time a Job reaches COMPLETED status to the effective transfer of funds to the Service Provider shall not exceed thirty (30) calendar days, without prejudice to the specific more favourable timeframes of each Subscription Plan. After this period, late payment interest will automatically accrue in accordance with Directive 2011/7/EU. The applicable late payment interest rate will be the current European Central Bank (ECB) interest rate plus eight (8) percentage points, in accordance with Article 2(6) of Directive 2011/7/EU.

7.4. Platform Commissions. Atbion charges a Platform Commission for each successfully completed transaction. The percentage or amount of the commission depends on the User's Subscription Plan and is detailed on the Platform's pricing page. Commissions are automatically deducted from the amount transferred to the Service Provider during the Settlement process.

7.5. Payment obligation. The Service Requester commits to maintaining a valid payment method with sufficient funds throughout the entire duration of an assigned Job. Failure to fulfil this obligation may result in account suspension and legal action to recover outstanding amounts.

7.5bis. Post-Completion Payment Failure. In the event that the charge to the Requester fails after confirmation of COMPLETED status: (a) Atbion will make up to three (3) additional charge attempts during a period of seven (7) calendar days; (b) The Requester will be notified and required to update their payment method within forty-eight (48) hours of the first failed attempt; (c) If the charge is not completed after the additional attempts, Atbion may suspend the Requester's account until the payment is regularised; (d) The Provider will be informed of the charge status and may exercise their legal claim rights directly against the Requester; (e) Atbion does not guarantee the charge and does not act as guarantor of payment, but will cooperate with the Provider by providing the necessary documentation to facilitate the claim. The Requester's payment obligation arises at the time of proposal acceptance and is not extinguished by failure of the payment method.

7.6. Payment disputes. In the event of a dispute over a payment, the User must notify Atbion through legal@viuzi.com within thirty (30) calendar days following the transaction date. Atbion will investigate the dispute and may, at its discretion, retain the disputed funds until a resolution is reached, for a maximum retention period of sixty (60) days from receipt of the dispute notification, except where an ongoing judicial or administrative process justifies a longer retention. Extension of the retention period for judicial proceedings shall not exceed one hundred and eighty (180) calendar days except by express court order.

7.7. Chargebacks. Fraudulent or unjustified chargebacks made by the Service Requester through their bank constitute a serious violation of these Terms. Atbion reserves the right to suspend the User's account, claim the chargeback amount plus associated administrative costs, and take legal action where appropriate. A distinction is made between legitimate chargebacks (unauthorised use of the payment method, billing errors) and abusive or fraudulent chargebacks. The consequences described in this section apply only to chargebacks that Atbion OÜ determines, after investigation, to be unjustified or fraudulent.

7.8. Financial Regulatory Compliance. Atbion operates in compliance with the European anti-money laundering and counter-terrorism financing regulations (EU AML Directives) and applicable international sanctions regulations. The User declares and warrants that: (a) they are not on any EU, OFAC or United Nations sanctions list; (b) the funds used on the Platform do not come from illicit activities; (c) they will not use the Platform for money laundering or terrorism financing. Atbion reserves the right to request additional due diligence documentation, freeze funds, suspend accounts and report suspicious activities to the Estonian Financial Intelligence Unit (Rahapesu Andmebüroo) or to the competent authorities, in accordance with applicable legislation.

8.1. Available plans. The Platform offers the following subscription tiers, each with different functionalities, limits and prices:

(a) FREE: Basic plan at no cost that allows Users to access the Platform's essential functionalities with limits on the number of jobs, service areas, facilities and team members. 5% commission on each completed job.

(b) BASIC: Intermediate plan with advanced functionalities, higher limits and a reduced commission of 3.5%, designed for professionals and small businesses.

(c) PROFESSIONAL: Professional plan with full functionalities, extended limits, priority support and a preferential commission of 2%, designed for medium-sized companies.

(d) ENTERPRISE: Bespoke plan with customised functionalities, configurable limits, dedicated support, custom integrations and individually negotiated special conditions.

8.2. Billing and renewal. Paid subscriptions are billed monthly or annually, according to the User's preference at the time of contracting. Subscriptions renew automatically at the end of each billing period, unless the User cancels the renewal before the expiry date. Atbion will notify the User at least fourteen (14) days before each automatic renewal of their paid subscription, indicating the amount that will be charged, the charge date and the instructions for cancelling the renewal. The User may cancel automatic renewal at any time through their account settings or by contacting legal@viuzi.com, with cancellation taking effect at the end of the current billing period.

8.3. Plan change. The User may change their Subscription Plan at any time. Plan upgrades apply immediately with pro-rata adjustment. Plan downgrades apply at the beginning of the next billing period, provided the User's current usage falls within the limits of the new plan.

8.4. Limit excess. If a User exceeds the limits of their Subscription Plan (number of service areas, team members, active jobs, etc.), the Platform may require an upgrade to a higher plan before allowing the creation of new resources.

8.5. Pricing and modifications. Subscription Plan prices are published on the Platform's pricing page. Atbion reserves the right to modify prices with a minimum of thirty (30) calendar days' advance notice. Price changes will not affect the current billing period.

9.1. General obligations. Every Platform User commits to:

(a) Providing truthful, accurate, up-to-date and complete information in their profile and in all interactions on the Platform.

(b) Keeping their profile information updated, including contact details, professional qualifications, service areas and tax information.

(c) Complying with all applicable laws, regulations and rules in their jurisdiction, including tax, labour, data protection and security legislation.

(d) Acting in good faith and with professionalism in all interactions with other Users and with Atbion.

(e) Respecting the intellectual property rights of third parties and of Atbion.

(f) Not using the Platform for purposes other than those provided for in these Terms.

9.2. Additional obligations of Service Providers. In addition to the general obligations, Service Providers commit to:

(a) Possessing the licences, permits, certifications, insurance and authorisations necessary to provide the services offered in accordance with the legislation of their jurisdiction.

(b) Providing services with the required diligence, quality and professionalism as agreed.

(c) Meeting agreed deadlines or notifying any impediment or delay with sufficient advance notice.

(d) Responding to Invites and communications within reasonable timeframes.

(e) Invoicing in accordance with applicable tax regulations.

(f) Maintaining adequate professional liability insurance when required by applicable legislation.

9.3. Additional obligations of Service Requesters. In addition to the general obligations, Service Requesters commit to:

(a) Describing Jobs accurately, completely and truthfully, including all requirements, special conditions and associated risks.

(b) Providing a safe and adequate working environment for service provision.

(c) Providing reasonable access to the facilities where the service is to be provided.

(d) Making the corresponding payments on the agreed terms and in accordance with the Platform's Settlement process.

(e) Evaluating the services received fairly and objectively through the Platform's review system.

10.1. Prohibited conduct. Use of the Platform for the following is expressly prohibited:

(a) Fraud and deception: Providing false, misleading or inaccurate information; creating fictitious identities or impersonating third parties; manipulating search results or rankings.

(b) Harassment and abusive conduct: Harassing, threatening, intimidating, discriminating against or harassing other Users; using offensive, defamatory or insulting language; engaging in conduct that creates a hostile environment.

(c) Payment evasion: Attempting to carry out transactions outside the Platform to evade Platform Commissions; requesting or facilitating direct payments between Users outside the Platform's payment systems for jobs initiated or coordinated through Viuzi.

(d) Fake reviews and ratings: Publishing fake, misleading or manipulated reviews; requesting, offering or accepting consideration in exchange for positive reviews; using multiple accounts to inflate own ratings or harm competitors'.

(e) Illegal content: Publishing content that infringes third-party intellectual property rights; distributing malware, viruses or malicious code; sharing illegal, obscene, defamatory or hate-inciting content.

(f) Technical abuse: Attempting to gain unauthorised access to Platform systems, accounts or data; reverse engineering, decompiling or disassembling Platform software; using bots, scrapers, crawlers or other automated mechanisms without Atbion's express authorisation; attempting to circumvent rate limits or Platform security measures.

(g) Unfair competition: Using the Platform to collect User information for competitive purposes; contacting Users outside the Platform to offer similar services bypassing Viuzi; dishonestly disparaging other Users or the Platform.

(h) Illegal activities: Using the Platform for any activity that violates applicable legislation, including but not limited to money laundering, terrorism financing, tax evasion, undeclared work or any other criminal activity.

10.2. Consequences. Engaging in any of the prohibited activities may result in:

(a) Immediate or permanent suspension of the User's account.

(b) Retention of funds pending settlement to compensate documented damages and costs incurred.

(c) Notification to the competent authorities when the conduct may constitute a criminal or administrative offence.

(d) Damages and losses claims by Atbion.

10.2bis. Anti-Bribery and Anti-Corruption. Users declare and warrant that they have not offered, promised, given or authorised the payment of any bribe, illegal commission or improper payment in connection with the use of the Platform. Users will comply with all applicable anti-corruption legislation, including Estonian anti-corruption laws (Korruptsioonivastane seadus) and any equivalent legislation in their jurisdiction.

10.3. Non-Circumvention Clause. During the term of the User's account and for a period of six (6) months following its termination, the User shall refrain from contracting or transacting directly with any User for services that have been coordinated, initiated or facilitated through the Platform, with the purpose of evading Platform Commissions. This clause does not restrict the User's freedom to contact, contract or transact with other Users for services that are not related to the activity intermediated by the Platform. Breach of this clause will give rise to a proportionate contractual penalty equivalent to 25% of the transaction value, subject to judicial review in accordance with Article 162 of the Estonian Law of Obligations (VÕS), without prejudice to compensation for additional proven damages. Atbion reserves the right to monitor activity patterns to detect possible circumvention, as described in the Privacy Policy and on the basis of legitimate interest (Art. 6(1)(f) GDPR).

11.1. Atbion's intellectual property. All intellectual property rights over the Platform, including but not limited to the software, source code, design, logos, trademarks, domain names, databases, algorithms, documentation and other original Viuzi elements, are the exclusive property of Atbion OÜ or its licensors. No provision of these Terms grants the User any right over such intellectual property, except the limited right to use the Platform in accordance with these Terms.

11.2. Platform use licence. Atbion grants the User a limited, non-exclusive, non-transferable, non-sub-licensable and revocable licence to access and use the Platform exclusively for the purposes provided for in these Terms, during the term of the User's account.

11.3. User Content. The User retains all intellectual property rights over their User Content. However, by publishing, uploading or transmitting User Content through the Platform, the User grants Atbion a worldwide, non-exclusive, royalty-free licence, sub-licensable exclusively to technical infrastructure sub-processors necessary for the operation of the Platform, and non-transferable except in the case of business assignment in accordance with Section 24.2, to use, reproduce, modify, adapt, publish, translate, distribute and display such content to the extent necessary to:

(a) Operate, maintain and improve the Platform.

(b) Promote and commercialise the Platform and Atbion's services, with the following limitations: the use of user content to promote or commercialise the Platform will be limited to anonymised or aggregated content. For promotional uses that identify the user, separate express consent will be required.

(c) Comply with legal obligations.

11.4. Duration of the licence over User Content. The licence described in Section 11.3 will remain in force while the User Content remains on the Platform and for a reasonable period after its deletion, necessary for the technical operation of backup and cache systems. For reviews and ratings, the licence is perpetual and irrevocable to the extent necessary to maintain the integrity of the Platform's reputation system, without prejudice to the right to erasure recognised in Article 17 of the GDPR. In the event of exercising the right to erasure, Atbion OÜ may retain the review data in anonymised or aggregated form.

11.4bis. Intellectual Property of Service Deliverables. The ownership of intellectual property generated in the execution of services contracted through the Platform is governed by the provisions of the Intellectual Property Policy. In the absence of a specific agreement between Provider and Requester, the intellectual property resulting from the work (foreground IP) remains with the Provider, who grants the Requester a perpetual, non-exclusive and non-transferable licence to use the deliverable in the territory and for the purposes of the engagement. The parties are strongly encouraged to agree in writing on IP ownership before work commences.

11.5. Content responsibility. The User is solely responsible for their User Content and declares and warrants that:

(a) They own or have the necessary rights over all content they publish.

(b) The content does not infringe intellectual property rights, privacy, honour or any other third-party rights.

(c) The content is not illegal, defamatory, misleading, obscene or otherwise objectionable.

11.6. Content removal. Atbion reserves the right to remove, without prior notice, any User Content that, in its reasonable judgement, violates these Terms, is illegal or may generate liability for Atbion. In accordance with the Digital Services Regulation (EU) 2022/2065, Atbion will provide the affected User with a clear statement of the reasons for the removal decision and the available appeal mechanisms.

12.1. Purpose. The review and rating system aims to provide transparent and reliable information about the quality of services and the experience of transactions on the Platform, facilitating informed decision-making by Users.

12.2. Right to review. After the completion of a Job, both the Service Requester and the Service Provider may publish a review and rating about the other party, within the timeframe enabled by the Platform.

12.3. Review principles. Reviews must:

(a) Be based on real and direct experiences arising from transactions completed on the Platform.

(b) Be honest, objective and respectful.

(c) Refer exclusively to service quality, professionalism, communication and other aspects relevant to the transaction.

12.4. Prohibitions. The following are prohibited:

(a) Publishing reviews containing personal information about other Users that is not relevant to the service assessment.

(b) Using reviews as a means of blackmail, extortion or undue pressure.

(c) Manipulating the rating system in any way, including the conduct described in Section 10.1(d).

12.5. Moderation. Atbion reserves the right to moderate, edit or remove reviews that violate these Terms or Platform policies. Moderation decisions will be communicated to the affected User with the corresponding reasoning.

12.6. Response to reviews. Users who receive a review may publish a public response to it, subject to the same principles and prohibitions applicable to reviews.

12.7. Review authenticity. In accordance with Viuzi's internal review integrity policy and Article 31 of Regulation (EU) 2022/2065 (DSA), Viuzi guarantees the authenticity of reviews by limiting their publication exclusively to Users who have completed a job through the Platform. It is not possible to publish a review without an associated verified transaction.

13.1. Cancellation by the Service Requester.

(a) Before assignment: The Requester may cancel a Job at any time before it is assigned to a Service Provider, at no cost.

(b) After assignment and before commencement: The Requester may cancel an assigned Job before the Provider begins service provision. Cancellation fees may apply according to the conditions established at the time of Proposal acceptance.

(c) During service provision: Cancellation of an in-progress Job may give rise to an obligation to compensate the Service Provider for the work actually performed up to the time of cancellation, according to Atbion's assessment.

13.2. Cancellation by the Service Provider.

(a) Before commencing the service: The Provider may withdraw from an assigned Job before commencing service provision. Repeated cancellations may negatively affect the Provider's reputation on the Platform and may give rise to sanctions.

(b) During service provision: A Provider's withdrawal during service provision will be considered a serious breach, unless there are justified and duly documented reasons. Atbion will assess the circumstances and may apply corresponding sanctions.

13.3. Cancellation by Atbion. Atbion reserves the right to cancel a Job at any time when:

(a) A breach of these Terms by either party is detected.

(b) There are reasonable grounds to suspect fraud, illegal conduct or risk to Users' security.

(c) Technical or legal circumstances prevent the Job from continuing.

13.4. Refunds. Refunds will be processed according to the following rules:

(a) Since the charge is made only after Job completion, refunds are only applicable when a charge has been made to the Service Requester.

(b) Refunds will be processed through the same payment method used for the original transaction.

(c) The refund processing time depends on the payment processor and the bank, and may range from five (5) to fifteen (15) working days.

(d) Platform Commissions may be non-refundable, unless the cancellation is attributable to Atbion.

13.5. Cancellation disputes. Disputes relating to cancellations will be resolved in accordance with the dispute resolution procedure established in Section 23.

14.1. Suspension by Atbion. Before proceeding with suspension for breach of the Terms (except in cases of immediate action in the following section), Atbion will grant the User a remediation period of fifteen (15) calendar days from notification of the detected infringement. Atbion reserves the right to temporarily or indefinitely suspend a User's account, without prior notice exclusively in the cases provided for in Article 4(5) of Regulation (EU) 2019/1150: (a) legal or regulatory obligation, (b) serious repeated breaches, or (c) imminent risk to users' security. In all other cases, the suspension will be notified with the advance notice provided in Section 14.2. The grounds that may give rise to suspension include, among others, when:

(a) A violation of these Terms or Platform policies occurs.

(b) There are reasonable grounds to suspect fraud, illegal activity or risk to the security of the Platform or other Users.

(c) A request is received from a competent judicial or administrative authority.

(d) The account shows unusual activity suggesting unauthorised or compromised access.

(e) The User does not provide the verification documentation requested under Section 2.4.

14.2. Suspension notification. Unless any of the circumstances that justify suspension without prior notice apply — namely: imminent and proven threat of fraud, active cyberattack, ongoing criminal activity, or mandatory legal obligation — Atbion will notify the User of their account suspension indicating:

(a) The reasons for the suspension.

(b) The estimated duration of the suspension, if temporary.

(c) The actions the User can take to resolve the situation.

(d) The available appeal mechanisms.

The statement of reasons will include the specific facts or circumstances, including the content of third-party notifications where applicable, that motivated the decision, in accordance with Article 4(1) of the P2B Regulation.

For professional users (Service Providers), account suspension or termination will be notified with a minimum of thirty (30) days' advance notice on a durable medium, including detailed reasoning in accordance with Article 4 of Regulation (EU) 2019/1150, except for the exceptions provided for in that Regulation (legal obligation, repeated infringements, security risk).

14.3. Termination by the User. The User may request termination of their account at any time through the Platform or by contacting legal@viuzi.com. Account termination:

(a) Does not release the User from pending obligations, including outstanding payments, ongoing jobs and any other liability arising from their use of the Platform.

(b) Does not affect published reviews and ratings, which will remain on the Platform in accordance with Section 11.4.

(c) Will result in the deletion of the User's personal data in accordance with the Privacy Policy and applicable data protection legislation.

14.4. Termination by Atbion. Atbion reserves the right to permanently terminate a User's account when:

(a) Suspension is not a sufficient or proportionate measure.

(b) The User has been suspended on multiple occasions.

(c) The User has engaged in serious or repeated violations of these Terms.

(d) Required by a competent authority.

14.4bis. Publication of frequent grounds. In accordance with Article 4(4) of the P2B Regulation, Atbion OÜ will publish on its website a general statement on the most frequent grounds for restriction, suspension and termination of professional user accounts.

14.5. Effects of termination. After account termination:

(a) The User's access to the Platform will be immediately revoked.

(b) Funds pending settlement will be processed in accordance with applicable policies, and may be retained where there are pending disputes or investigations, for a maximum retention period of ninety (90) days from the date of account termination, unless an ongoing judicial, administrative or investigative process justifies a longer retention, in which case Atbion will inform the User.

(c) Obligations that by their nature must survive termination (including, without limitation, sections relating to intellectual property, limitation of liability, indemnification and applicable law) will remain in force.

15.1. General limitation. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LEGISLATION, ATBION, ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND SUPPLIERS SHALL NOT BE LIABLE TO THE USER OR THIRD PARTIES FOR:

(a) Indirect, incidental, special, consequential or punitive damages of any nature.

(b) Loss of profits, revenue, data, business opportunities or goodwill.

(c) Damages arising from business interruption.

(d) The cost of acquiring substitute services.

Regardless of the cause of action (contractual, tortious, negligence, strict liability or other), even if Atbion has been advised of the possibility of such damages.

15.2. Quantitative limit. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LEGISLATION, THE TOTAL CUMULATIVE LIABILITY OF ATBION TO THE USER FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF:

(a) The total Platform Commissions paid by the User to Atbion during the twelve (12) months preceding the claim.

(b) Two thousand euros (€2,000) or the value of the disputed transaction, whichever is greater.

15.3. Intermediation. Atbion acts exclusively as a technological intermediary and, consequently, assumes no liability for:

(a) The quality, safety, legality or suitability of services provided by Service Providers.

(b) The ability of Service Requesters to pay for contracted services.

(c) The truthfulness or accuracy of information provided by Users in their profiles or communications.

(d) Damages arising from the direct contractual relationship between Providers and Service Requesters.

(e) Actions or omissions of Users outside the Platform.

15.4. Exceptions. The liability limitations established in this section shall not apply to:

(a) Damages caused by Atbion's wilful misconduct or gross negligence.

(b) Obligations that cannot be limited under applicable legislation.

(c) Personal injury arising from Atbion's negligence.

(d) Non-waivable rights under applicable European Union commercial legislation.

(e) Atbion's liability arising from breaches of the General Data Protection Regulation (EU) 2016/679 in the processing of User personal data.

(f) The refund obligations expressly provided for in these Terms.

15.5. Insurance and Physical Services. Atbion does not provide insurance coverage of any kind for services contracted through the Platform. Service Providers are solely responsible for maintaining professional liability insurance and any other coverage required by applicable legislation. Service Requesters are responsible for verifying the insurance coverage of Providers before allowing access to their premises. Atbion shall not be liable for property damage, personal injury, financial losses or any other harm arising from the physical provision of services between Users.

15.6. Product and Tool Liability. Liability for damage caused by defective tools, equipment or materials used during service provision lies exclusively with the Service Provider or the product manufacturer, in accordance with Directive 85/374/EEC on liability for defective products and Regulation (EU) 2024/2853 on liability for defective products. Atbion assumes no liability with respect to products, tools or materials used by Providers.

15.7. Non-Algorithmic Discrimination. Atbion commits to ensuring that the Platform's classification, matching and recommendation algorithms do not discriminate on grounds of race, gender, religion, national origin, disability, sexual orientation, age or any other protected characteristic. Atbion will carry out periodic algorithmic bias assessments in accordance with Regulation (EU) 2024/1689 (AI Act) and will take corrective measures when significant biases are identified. The aggregated results of these assessments will be included in the annual transparency report. The AI systems used by the Platform (including automated content moderation and classification algorithms) are classified as limited-risk systems in accordance with Regulation (EU) 2024/1689. Atbion OÜ complies with the transparency obligations of Article 50, informing users when they interact with AI systems or when their content is analysed by automated systems.

16.1. "As is" service. THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

16.2. No availability guarantee. Atbion does not guarantee that:

(a) The Platform will be available uninterruptedly, timely, securely or error-free.

(b) The results obtained from use of the Platform will be accurate or reliable.

(c) Platform defects will be corrected.

(d) The Platform or the servers hosting it will be free of viruses or other harmful components.

16.3. Third-party content. Atbion does not endorse, guarantee or assume any responsibility for the accuracy, reliability or integrity of the content, products or services offered by third parties through the Platform or links to third-party sites.

16.4. Non-waivable rights. The warranty exclusions contained in this section do not affect the non-waivable rights that European Union commercial legislation or applicable national legislation may recognise to the User in their capacity as a professional or legal entity.

16.5. Availability and Maintenance. Atbion reserves the right to interrupt, suspend or discontinue, temporarily or permanently, the Platform or any of its functionalities, with or without prior notice, for maintenance, updates, improvements or other operational purposes. Atbion shall not be liable to the User for any interruption, suspension or discontinuation of the Platform, except for the availability commitments established in Section 16.6. Atbion offers no service level agreement (SLA) unless expressly agreed in writing under an Enterprise Plan.

16.6. Platform Availability. Atbion establishes as a service level target a monthly availability of ninety-nine per cent (99%) of the Platform, calculated excluding scheduled maintenance windows notified at least twenty-four (24) hours in advance, which are excluded from the availability calculation. This target does not constitute a contractual availability guarantee. Failure to meet this target does not generate an automatic right to financial compensation, but will be considered in the resolution of claims in accordance with Section 23. Unscheduled urgent interruptions will be communicated as soon as possible.

17.1. Indemnification obligation. The User commits to defending, indemnifying and holding harmless Atbion, its directors, employees, agents, partners and suppliers from and against any claims, demands, actions, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from or related to:

(a) The User's or their team members' use of the Platform.

(b) The User's breach of these Terms.

(c) The User's violation of third-party rights, including intellectual property, privacy and honour rights.

(d) User Content published on the Platform.

(e) Services provided or received through the Platform.

(f) The User's non-compliance with applicable legislation.

17.2. Cooperation. Atbion will notify the User of any claim subject to indemnification and will cooperate reasonably in its defence. Atbion reserves the right to assume exclusive defence of any matter subject to indemnification, at the User's expense.

17.3. Limitations. The User's indemnification obligation shall not apply to the extent that the claim is directly attributable to Atbion's gross negligence or wilful misconduct. Indemnification obligations do not affect non-waivable rights under applicable European Union commercial legislation.

17.4. Indemnification by Atbion. Atbion will indemnify the User against third-party claims arising from (a) Atbion's infringement of third-party intellectual property rights in relation to the Platform; and (b) Atbion's breach of its data protection obligations under the GDPR, to the extent that such breach causes direct and demonstrable harm to the User.

18.1. Right of modification. Atbion reserves the right to modify these Terms at any time, subject to the notification procedure described in this section.

18.2. Notification. Atbion will notify Users of any material modification to these Terms with a minimum of thirty (30) calendar days' advance notice before the effective date of the changes, through:

(a) Email to the address registered in the User's account.

(b) In-app notification on the Platform.

(c) Prominent publication on the Platform website.

18.3. Notification content. The modification notification will include:

(a) A clear description of the proposed changes.

(b) The effective date of the new terms.

(c) A link to the full version of the amended Terms.

(d) Instructions on how to reject the changes and the consequences of doing so.

18.4. Acceptance. Continued use of the Platform after the effective date of the amended Terms will constitute the User's acceptance of those changes. If the User disagrees with the modifications, they must stop using the Platform and request account termination before the effective date. In accordance with Article 3(2) of the P2B Regulation, Professional Users have the right to terminate the contract before the notice period expires if they disagree with the proposed modifications.

18.5. Protection of professional users. In accordance with Regulation (EU) 2019/1150, changes affecting the rights and obligations of professional users (Service Providers) will not take effect before the thirty (30) day notice period has elapsed, unless:

(a) A legal obligation requires the immediate application of the change.

(b) The change is necessary to address an unforeseen and imminent danger related to protecting the service, professional users or third parties against fraud, malware, spam, data breaches or other cybersecurity risks.

18.6. Previous versions. Atbion will maintain an accessible archive of previous versions of these Terms with their respective effective dates.

19.1. Applicable law. These Terms shall be governed by and construed in accordance with the legislation of the Republic of Estonia, to the exclusion of its conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

19.2. Applicable regulations. Without prejudice to general Estonian legislation, these Terms are drawn up and applied in compliance with, among others:

(a) The Estonian Information Society Services Act (Infoühiskonna teenuse seadus).

(b) The Estonian Law of Obligations (Võlaõigusseadus).

(c) Directive 2011/7/EU on combating late payment in commercial transactions.

(d) Regulation (EU) 2019/1150 on fairness and transparency for business users of online intermediation services.

(e) The Digital Services Regulation (EU) 2022/2065.

(f) The General Data Protection Regulation (EU) 2016/679.

19.3. Jurisdiction. For any dispute arising from or related to these Terms, the parties submit to the exclusive jurisdiction of the courts of Tallinn (Harju Maakohus), Estonia.

19.4. Applicable Law for the Service Contract. The service contract between the Provider and the Requester shall be governed by the law agreed by the parties or, in the absence of agreement, by the applicable rules of private international law, including Regulation (EC) 593/2008 (Rome I).

20.1. If any provision of these Terms is declared null, invalid, unenforceable or contrary to law by a court or competent body, that provision will be deemed severed from the rest of the Terms, without affecting the validity and enforceability of the remaining provisions, which will remain in full force and effect.

20.2. In the event that a provision is declared null or unenforceable, the parties will negotiate in good faith to replace it with a valid and enforceable provision that reflects, to the greatest extent possible, the original economic and legal intention of the provision declared null or unenforceable.

20.3. Atbion's waiver of the exercise of any right or action under these Terms shall not constitute a waiver of future exercises of that right or action. No waiver shall be effective unless made in writing and signed by an authorised representative of Atbion.

21.1. Definition. Neither party will be liable for the non-performance or delay in performance of their obligations arising from these Terms when such non-performance or delay is caused by force majeure circumstances, understood as events outside the reasonable control of the affected party, including but not limited to:

(a) Natural disasters (earthquakes, floods, hurricanes, volcanic eruptions, pandemics, epidemics).

(b) Armed conflicts, wars, acts of terrorism, civil unrest, sanctions or embargoes.

(c) Government, legislative or regulatory actions that prevent performance.

(d) Widespread failures of telecommunications, electricity or Internet infrastructure not attributable to the affected party.

(e) Mass cyberattacks, denial of service (DDoS) attacks or other cybersecurity incidents of an extraordinary nature.

(f) Strikes, labour disputes or general industrial action.

21.2. Notification. The party affected by a force majeure event must notify the other party as soon as possible, detailing the nature of the event, its estimated impact and the measures taken to mitigate its effects.

21.3. Duration. If the force majeure event continues for a period exceeding ninety (90) consecutive days, either party may terminate the contractual relationship by written notice, without such termination giving rise to any right to compensation.

21.4. Exclusions. The following shall not be considered force majeure events:

(a) Economic or financial difficulties of the affected party.

(b) Changes in market conditions.

(c) Lack of reasonable planning or foresight on the part of the affected party.

22.1. B2B exclusivity. The Platform operates exclusively in the context of business-to-business (B2B) relationships. All Users declare and warrant that they act as a legal entity or professional in the exercise of their commercial or professional activity when registering and using the Platform.

22.2. Inapplicability of consumer law. Given the exclusively B2B nature of the Platform, consumer protection provisions, including the withdrawal rights provided for in Directive 2011/83/EU, consumer-specific pre-contractual information and model withdrawal forms, are not applicable to the relationships between Users and Atbion or between Users.

22.3. Reclassification by competent authority. In the exceptional event that a User is reclassified as a consumer by a competent judicial or administrative authority, Atbion will comply with the mandatory consumer protection provisions applicable by virtue of that decision.

23.1. Amicable resolution. Before initiating any formal proceedings, the parties commit to attempting in good faith to resolve any dispute arising from or related to these Terms through direct negotiation. The User must direct their initial claim to legal@viuzi.com, providing a detailed description of the dispute and the proposed resolution. Atbion commits to acknowledging receipt of the claim within five (5) working days and to providing a substantive response within fifteen (15) working days.

23.2. Internal complaints system. In accordance with Regulation (EU) 2019/1150, Atbion maintains an internal complaints management system for professional users (Service Providers) that is:

(a) Easily accessible and free of charge.

(b) Capable of ensuring that complaints are processed within a reasonable timeframe.

(c) Managed in accordance with the principles of transparency and fairness.

Atbion will publish annual information on the operation and effectiveness of its internal complaints system, including the total number of complaints submitted, the main categories, the average processing time and the aggregated outcome.

23.3. Mediation. In accordance with Regulation (EU) 2019/1150, if a dispute with a professional user cannot be resolved through the internal complaints system, the parties may recourse to mediation. Atbion OÜ identifies the following mediators in accordance with Article 12 of the P2B Regulation: (a) Estonian Chamber of Commerce and Industry (Eesti Kaubandus-Tööstuskoda), Toom-Kooli 17, Tallinn 10130, Estonia (www.koda.ee); (b) Centre for Effective Dispute Resolution (CEDR), 100 St Paul's Churchyard, London EC4M 8BU, United Kingdom (www.cedr.com); (c) any other mediator mutually agreed by the parties. Atbion will participate in good faith in any mediation attempt.

23.4. Alternative Dispute Resolution for Professional Users. In accordance with Regulation (EU) 2019/1150, professional users who are unable to resolve a dispute through the internal complaints system or the mediation provided for in Section 23.3 may recourse to alternative dispute resolution (ADR) mechanisms available in their jurisdiction for commercial relationships. Atbion's contact email for disputes is: legal@viuzi.com.

23.5. Commercial arbitration. The parties may submit their disputes to arbitration before the Estonian Chamber of Commerce and Industry (Eesti Kaubandus-Tööstuskoda), in accordance with its current arbitration rules, as an alternative to judicial proceedings.

23.6. Judicial proceedings. Without prejudice to the alternative dispute resolution mechanisms described above, any dispute that cannot be amicably resolved may be submitted to the jurisdiction of the courts in accordance with Section 19.

23.7. Interim measures. Nothing in this section will prevent either party from requesting interim or provisional protection measures before the competent courts when reasonably necessary to protect their rights.

23.8. Collective and Representative Actions. Claims between the User and Atbion will be resolved on an individual basis. Nothing in these Terms limits the User's right to exercise the judicial actions that the mandatory commercial legislation of their jurisdiction recognises.